Shipping Policy

Order Processing Times:

Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your provided address. During peak seasons or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:

United States: 7–10 business days. International: 10–15 business days. Please note that these are estimated delivery times and may vary depending on your location. During peak periods or holidays, shipping carriers may experience delays that are outside of our control. For international shipments, customs processing may also cause unexpected delays, which can extend the delivery timeframe.

Order Changes and Accurate Shipping Details:

It is the responsibility of the customer to ensure that all shipping details are accurate and complete at the time of checkout. Incomplete or incorrect information may result in processing delays or order cancellation. If our system detects an issue with your address, our support team will contact you via email within 3 business days of your order. If we do not receive a response within this time, we reserve the right to cancel your order. If you notice an error in your shipping information, please contact us at support@buypuriva.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this timeframe.

Delayed Delivery:

At Puriva, we understand the importance of timely delivery and strive to ship all orders as quickly as possible. However, delays may occur due to circumstances beyond our control, such as courier disruptions, weather conditions, or transportation issues. Additionally, delays may occur due to payment verification, product availability, or address confirmation. If your order is affected, we will notify you as soon as possible and keep you updated throughout the process. Puriva is not liable for delivery delays caused by external factors, and we cannot guarantee exact delivery dates.

Lost or Stolen Packages:

We understand that lost or stolen packages can be frustrating. Once an order has been handed over to the shipping carrier, it is no longer under our direct control. If your package is lost or stolen, please contact us at support@buypuriva.com and we will do our best to assist you. We recommend contacting the shipping carrier directly to file a claim, as most carriers have procedures in place for such cases. While Puriva is not responsible for lost or stolen packages, we will assist you in resolving the issue and may offer a replacement depending on the situation.

Shipping Policy Changes:

Puriva reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most current version of this policy before making a purchase. By purchasing and continuing to use Puriva products, you agree to this Shipping Policy and any updates that may be made. If you have any questions or concerns, please contact us at support@buypuriva.com.